PRIVACY POLICY
The purpose of this Global Privacy Policy (the "Policy") is to describe how “Roussha” ®, a Swiss company with registered office at Hauffaeld 6, 8197 Rafz, Switzerland, each in their quality of controller, process personal information about its clients and prospects in order to provide you with the best possible service.
“Roussha” entity, as described in this Policy (hereinafter: "We", "Our", or "Us") collects, stores, processes, uses and discloses personal information about you in connection with your use of “Roussha” web sites, “Roussha”, apps, your use of our connected / related products (indirectly, or directly, if and when available), or when you visit our stores or social media pages, in any jurisdiction.
1. WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?
For the purposes described in this Policy, “Roussha” may collect the following categories of personal information:
a) Identification and Contact information (such as, but not limited to: name, address, phone number, e-mail address, social media, affiliates, and related items), when you are willing to provide them, or if you provide via a third-party agreement. An example, however one of a multitude would be: signing up for an online account or completing a customer information card in store, on-line, or via social media, to participate in an event, to make a purchase, or using an ID when necessary to request a VAT-refund.
b) Payment information: as an example(such as, but not limited to: name, address, phone number, e-mail address, social media, affiliates, and related items) credit card details, bank account numbers, paypal, union transfer account details or other payment details which you must provide to receive products or services you have ordered from us.
c) Demographic information like your gender, birthday, gender-pronoun etc.
d) Your image when you visit our stores or use image-centric apps for purchasing (as CCTVS are in place), or Your voice when you call Roussha Clients Services (since your call may be recorded for training, quality control and safety purposes), all are encrypted and stored in good faith and applicable encryption and safety measures.
e) Preferences and interests which you choose to disclose in the course of your privileged contacts or encounters with our client advisors (which may include your preferences about our collections or other luxury brands, your size, your lifestyle, or basic information on your family circle)
f) information, which may include health information, related to possible adverse effect caused by our cosmetic products
g) Information you submit or post in a public space, on our social media pages or our websites, for example for a product review.
h) Information about your purchases online or in stores. This could include the products you purchased and their prices.
i) If you use our web sites, we may collect information about the browser you are using, and your browsing behavior.
j) If you use our mobile app, we may collect your GPS location, subject to your consent when required. We might also look how often you use the app and where you downloaded it. We may collect information about the browser you are using, and your browsing behavior.
k) If you use our connected products, we may collect information regarding your use of such products (such as which features on our product you use the most, or battery level information), as well as geolocation information if necessary to provide you the service you requested.
l) We may also collect information posted on third party websites or social media platforms about Roussha products and services, when necessary for the purposes defined hereunder.
Your personal information is collected either directly from you (e.g., if you create an account on one of our sites/apps or make a purchase or otherwise interact with our client advisors in stores or with our Roussha Client Services), or from you passively (e.g., when using tracking tools like browser cookies), or from third parties (e.g. through social media platforms). If you choose not to submit any personal information when requested to perform a contract or when required by law, you will not be able to receive the product or service you ordered or otherwise register on our web sites, apps or other media.
2. HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the information described above for the purposes specified at the time of collection or hereafter in this Policy:
a) To improve our understanding of your interests and concerns, and to improve our understanding of your use of our products: we may use your information to make our website, apps, and products/services better. We may use your information to customize your experience with Us and to tailor our marketing activities to fit your needs and interests as we believe that it is also in our legitimate interest to better serve you and respond to your needs.
b) To provide you with our connected services, to process your order, respond to your requests or questions, and manage your complaints: for example, we use your information to process your order and deliver your products. Or, we may use your information to send you information you requested, or to communicate with you about your account or our relationship: we may contact you about changes to the Site or about service updates. We may also contact you about feedback or about this Policy or website terms. In such case, your information is processed to perform the contract we have with you.
c) For security purposes: we may use information to protect Our company, Our customers, Our associates, and Our websites or apps against fraud, theft or any wrongdoing which may affect our activity as it is our legitimate interest to ensure the security of our activity online and offline.
d) To manage the possible adverse effect caused by our cosmetic products in accordance with our legal obligations as cosmetic manufacturer.
e) For anti-counterfeiting purposes, and fight against illegal resale channels for Roussha products in violation of Roussha's general terms and conditions of sale and Roussha's selective distribution network (by monitoring in particular, quantities or frequency of products purchased), as it is our legitimate interest to protect against online counterfeiting and preserve our distribution network, however, after our due diligence is performed all liabilities as such lay on the vendor.
f) for marketing purposes: we may use your information to contact you, subject to your consent when applicable, about new products and special offers we think you will find valuable.
g) for analytics purposes, we may use your information to analyze the e-reputation of Roussha or Our products and to measure the effectiveness of our online or offline campaigns or events, as it is our legitimate interest to preserve Roussha's image and optimize our marketing campaigns.
h) other purposes: we use information to maintain transaction and other business records for legal, administrative and audit purposes. We also use information to meet legal, insurance and processing requirements.
3. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
We do not disclose or otherwise share your personal information We collect, except:
a) With Our parent and affiliated companies within Emaarco GmbH Group of Companies: only authorized personnel with a need to know have access to the information, for purposes of internal audit, billing or administrative and to provide you with the same level of services around the world.
b) With service providers and agents who perform services on Our behalf: for example, we share information with vendors who send emails for Us. We may also share personal information with service providers that help Us operate our websites.
c) With banks or other online payment services companies.
d) Subject to your consent, with Our business partners: for example, we will share information with third parties who jointly sponsor an event or promotion with Us.
e) With any third party as part of any business restructuring or reorganization (including dissolution or liquidation). This includes, but not limited to, if we merge all or part of our business or assets or due to transfer, reassignment or sale.
f) When we are required to do so by law or when it is necessary to comply with applicable law: for example, we might share information to respond to a court order.
4. TRACKING TOOLS AND USE OF COOKIES
We may collect certain information through cookies, web beacons and other automated means. A cookie is a text file which is stored in a dedicated area of your device’s hard drive, for instance when you visit online service, when you read an email or while installing or using a mobile app. A cookie allows its sender to identify the device on which it is stored during the period of validity of consent, which does not exceed 13 months.
What type of cookies do we use?
a) Some cookies may be functional to collect information which will allow Us to facilitate your browsing such as languages preferences, memorizing log-in, or saving the content of your shopping basket or wish list.
b) Other cookies also collect information on your behavior by collecting referring URLS (where our visitors come from, which banners they clicked on and which directed them to our website), pages accessed, times of websites visits. Such information will allow us to enhance our web sites and apps, have a better understanding of the products and services you would prefer, and offer you more personalized communications and/or more personalized content on our website or our applications.
c) We also use cookies for web analytics to measure the web sites activity and determine the areas of the web sites which are the most visited, hence improving visibility of our content.
d) We use cookies to ensure security of online transactions/purchases through device fingerprinting, which allows to identify certain aspects of the equipment used to place an order.
e) Our websites or apps may contain third party cookies (delivered by advertising agencies, analytics providers, etc.) enabling them to collect browsing information on your Devices, including to measure the efficiency of our advertising campaigns on third party websites. Third party cookies are subject to said third party privacy policies. We hereby inform you about the purpose of these cookies and how you can manage them, to the extent in which we are aware thereof.
f) We may include in our website or apps the possibility to share content with third parties or to let other persons know you browsed our website. Such is the case for instance of “Like” and “Share” functionalities offered by social network platforms (“Facebook”, “Twitter”, etc) .
Social networks which offer these functionalities may identify you even though you do not use these functionalities on our website. Indeed, such functionalities allow social network platforms to track information about your browsing on our website whenever your social network account is active while browsing our website.
We do not control how these platforms collect your personal data while you are browsing our website. We invite you to read the privacy policies of these social networks to find out how they use information they collect (for advertising purposes) through these buttons. These privacy policies should provide you information about how to manage your preferences on your social networks account.
Acceptance of cookies
Except for functional or security cookies, the use of cookies on a device depends on the user’s choice, which can be made and modified freely at any time by the user.
5. TRANSFERRING YOUR PERSONAL INFORMATION
Information We collect about you may be transferred to, stored and processed in countries / regions where a Roussha entity is located to ensure you may benefit from better services wherever you visit us and for the purposes defined in this Policy.
We may also transfer your personal information to the service providers involved in the maintenance of our web sites, apps or social media or any other tool used for the processing of our clients or prospects information.
Some recipients are located in third countries / regions which are considered as not providing the same level of data protection as the applicable country in which you provided your information in.
6. RETENTION PERIOD
Your personal information will not be kept in a form that allows you to be identified for a period no longer than is reasonably considered necessary by Roussha for achieving the purposes for which it was collected or processed or as it is established in the applicable laws related to data retention periods. The data retention term of your personal data collected by us is determined per each purpose of data processing according to the following criteria:
CHANGES TO THIS POLICY
Our Policy may change from time to time to reflect changes in Our processing of your personal information. We will notify you of any material changes as required by law. We will post an updated copy on the Site.
CONTACT US
If you would like us to update the information we have about you or your preferences, or if you have any questions about the protection of your personal information please contact Us by email at info@roussha.com.
TERMS AND CONDITIONS OF USE
This Web-Site (hereinafter the « Website ») is published by Roussha resp. Emaarco Gmbg, a company incorporated in Switzerland, having registered office located Hauffaeld 6, 8197 Rafz, Switzerland. Tel : + 41 76 303 31 88
Publishing Director for the Website is: Izzat Aljarousha.
Access to the Website and the use of its contents is subject to the conditions set out below. By accessing the Website, the visitor is deemed to have irrevocably accepted these terms and conditions of use and to have agreed to abide by them. If the visitor does not accept these terms, its only remedy is to discontinue use of the Website.
This Website and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, formats, files, devices and links contained in it or linked to it (together « Content ») are protected by copyrights, trademarks and other intellectual property rights owned by or licensed to, Roussha and Emaarco GmbH.
Anyone accessing this Website is entitled to view any part of it for private and personal use. However, content must not be used or reproduced (in whole or in part) for any other purpose including, without limitation, on or in connection with any other website or publication, or for direct commercial gain.
Roussha® products are sold exclusively through Roussha boutiques all over the world, or on the e-commerce section of the Website available solely within certain countries / regions as further detailed on the Website. Contracts for the supply of goods or services formed through the Website are governed by separate terms and conditions of sale.
Any purchase outside of these points of sale is entirely at the purchaser’s risk, in particular with regard to the authenticity of any such purchased items.
Roussha reserves the right to correct the Website content at any time without prior notice and without liability.
Roussha cannot be held liable for:
• Any inaccuracy or omission in respect of the information or material provided on the Website by a third party.
• Any inability to access the Website due to any third-party act or action.
The visitor hereby acknowledges that access to the website may be interrupted at any time by Roussha for maintenance, security, or any other technical reason. Roussha will not be liable for any reason the website is unavailable at any time or for any period.
Save for liability which Roussha cannot by law restrict or exclude, Roussha shall have no liability to visitors to the website or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort, negligence or otherwise, even where Roussha has been advised of the possibility of the same whether resulting from access to the Website, inability to access the Website or any information or material directly or indirectly provided through the Website or otherwise. This does not affect any liability of Roussha for fraud, death or personal injury arising from any perceived negligence.
Each visitor to the Website may, at his/her option, provide Roussha with personal information, in order for Roussha to better understand visitors’ expectations, and to provide information on Roussha products or services to visitors who have opted for receiving such information. If the visitor has notified Roussha that he/she does wishes to receive any details of Roussha products or services, Roussha may contact the visitor by email, telephone or post to provide the visitor with details of Roussha products or services or any other information which Roussha believes may be of interest. The information may also be passed to other companies within the Roussha resp. Emaarco GmbH.
Security measures have been employed to ensure security and confidentiality of visitors’ data. However, visitors acknowledge that Roussha does not control the transfer of data over telecommunication facilities including the Internet. Therefore, Roussha warns visitors against any potential risk involved by the use of the internet in this respect.
Hypertext links to the Website (other than other websites operated by Roussha) may only be included with prior written consent from Roussha, which may be withheld at any time. Roussha has no responsibility for the content of such pages.
Roussha hereby informs visitors that these general terms and conditions may be modified at any time. As soon as they are displayed online, each visitor who accesses the website is deemed to have accepted these modifications without restriction. It is therefore the visitor’s responsibility to read these terms and conditions prior to browsing the Website.